Privacy Policy

1. Overview

Colton's Car Clinic ("we," "us," or "our"), located at 13 Thompson Lane, Phenix City, AL 36870, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or communicate with us, including via text message (SMS).

By using our website or contacting us, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Contact information – such as your name and phone number, when you call or text us.
• Vehicle information – details about your vehicle that you provide when scheduling service or requesting a quote.
• Usage data – general, non-personally-identifiable information about how visitors use our website (e.g., pages visited).
• Communications – records of phone calls or text messages you initiate with us for service-related purposes.

We do not collect payment card information through this website. We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. SMS / Text Messaging

Program description: Colton's Car Clinic uses text messaging for two-way conversational communication only — to respond to customer questions, provide service updates, schedule appointments, and discuss vehicle repair needs. We do not send unsolicited promotional broadcast texts.

Opt-in method: Consent is obtained when you initiate a text message to our number. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Message frequency: Message frequency varies based on your inquiry and the nature of your service.

Message and data rates: Message and data rates may apply depending on your mobile carrier and plan. Colton's Car Clinic is not responsible for any charges incurred from your mobile provider.

Opt-out: You may opt out of receiving text messages from us at any time by replying STOP to any text message you receive from us. After opting out, you will receive a single confirmation message and no further texts will be sent.

Help: Reply HELP to any text message for assistance, or contact us directly:

• Phone: 334-231-2511
• Address: 13 Thompson Lane, Phenix City, AL 36870

Supported carriers: Service is available on most major U.S. carriers. Carrier participation may vary.

4. How We Use Your Information

We use the information we collect solely to:

• Respond to your service inquiries and questions
• Schedule and manage vehicle repair appointments
• Communicate updates about your vehicle's service status
• Improve our services and website
• Comply with applicable laws and regulations

5. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties. We may share information only in the following limited circumstances:

• With service providers who assist us in operating our business, subject to confidentiality agreements
• When required by law, court order, or governmental authority
• To protect the rights, property, or safety of Colton's Car Clinic, our customers, or others

No mobile opt-in data or consent will be shared with any third party for marketing or promotional purposes.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law.

8. Third-Party Links

Our website may contain links to third-party sites (such as Google Maps). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Your Rights

You may contact us at any time to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of text message communications (reply STOP or call us)

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: